Scott Heigl-Yates

scott.heiglyates@gmail.com

869 N 27 st , Philadelphia, PA 19130 | 484-885-9146 |

EDUCATION

Temple University, College of Science & Technology, Philadelphia, PA

Bachelor of Science, Expected Graduation: Fall 2022

Major: Information Science & Technology

JAVA

SQL

Technical Support

Customer Service

Operating Systems

Networking

Microsoft Office

Troubleshooting

Quality Assurance

May 2021-Present

Technical Support: Company: Temple University

Helped clients with managing their accounts by asking the clients on the phone what the problem was so I could solve it.
Offer good customer service to my clients by treating the client with respect and listening to what the client had to say.
Keeping track of my work by recording the tickets I worked on in a notepad and sending my notes to my manager at the end of my shift.

Company TechCORE2, Instructor, 8 Week Program

April 2021 - May 2021

Helped the student's program by giving the students educational assignments on the website called Scratch.
Kept organized by making sure my lesson plans were carefully scheduled and kept an engaging environment over zoom by involving the students in the lesson plan.

Present

May 2021 - present

May 2020-present